Dear IRCO,

I would like to thank you for assigning me the best interpreter that I have ever had while I have been working for Aging and Disability Services in Multnomah County since 19993. I have had many interpreters through several interpreter services in my time here. Your interpreter was assigned to me on the 21^st of this month and she has been assigned to me two more times since. Your staff is the type of person and interpreter that all of my co-workers would like to have as an interpreter. She was on time to our appointment, she interpreted exactly what I wanted to ask and her answers were perfect. She is very respectful to my clients and to myself. ILB’s interpreter was also given a compliment to me by my clients at the time of the home visit. The daughter of my client who was present at the home visit told me that your staff interpreted word for word what I said to my clients. The daughter also told me to keep her for all of my clients because of her exact interpretation and respectful manner. The daughter by the way, works for a governmental agency and has had problems with interpreters not interpreting correctly.

I may not be able to understand and speak Russian, but I can tell if the interpreter is doing their job or being disrespectful to me or my clients.

I really appreciate and commend your staff for the work that she does so we can take care of our wonderful clients. I cannot help my clients unless I have an interpreter who loves my clients as much as I do. Your staff has compassion and respect and it shows in her work.

 

Thank you again,

 

Sincerely,

A Multnomah County ADS Service Case manager

Mid-County Branch.